PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1 Formation of the contract

1.1 These terms of sale apply to all goods supplied by Leonardo Windows Limited, registered in England and Wales no. 04156446 (the Supplier).

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and gives or sends you confirmation in writing or by email to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 The Supplier may change these terms of sale without notice to you in relation to future sales.

2 Description and price of the goods

2.1 The description and price of the goods you order will be as shown on its website at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock; or in the opinion of a surveyor used by the Supplier the goods are inappropriate for your intended use of them; or the goods required to fulfill the intended purpose will exceed the price of the goods in your order; the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods and the Supplier reserves the right to cancel the contract with no further liability to you.

2.3 Every effort is made to ensure that prices shown in the Supplier’s written quotation or shown on its website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the Supplier’s written quotation or website about delivery.

2.5 The price of the goods and delivery charges are inclusive of VAT.

 

3 Payment

Payment for the goods and delivery charges can be made by any method shown in the Supplier’s written quotation or shown on its website at the time you place your order and if payment is to be made to an organization other than the Supplier you should also abide by its terms and conditions in relation to such payment .

4 Delivery

4.1 The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the United Kingdom, and some parts of the United Kingdom are not covered, as notified by the Supplier or shown on its website at the time you place your order.

4.2 If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for delivery.

4.3 If there is nobody at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

4.4 You will allow the Supplier, its agents, employees and sub-contractors to have access to your property at all reasonable times to complete the delivery of the goods in accordance with this contract.

4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.6 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

5 Your right of cancellation

5.1 Unless you have ordered the goods in person at any of our premises or you have provided the measurements for the goods, you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.

5.2. To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.4 Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

5.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

5.6 You do not have the right to cancel the contract if the order is for goods which are made to your measurements or specification or goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. The Supplier will notify you at the time your order is accepted if this applies.

6 Warranty

• All goods supplied by the Supplier are warranted free from defects for five years
• On glass, two years on hardware,ten years on the frame. from the date of supply and will comply with all statutory requirements and regulations relating to the sale of the goods. This warranty does not affect your statutory rights as a consumer.

6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

6.3 This warranty does not apply to imperfections within the goods which are due to the manufacturing process of glass such as the coloured interference bands occasionally seen in float glass known as “Brewster’s Fringes”, or the physical but unobtrusive coloured stained effect which may be viewed from certain angles and in various light conditions on toughened glass. Such imperfections are regrettably unavoidable.

6.4 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Supplier in writing at the address, fax number or email address shown below.

6.5 Although double glazing may reduce condensation the Supplier does not warrant that the goods will reduce or eliminate condensation.

7 Data protection

7.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

7.2 The Supplier will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Supplier would like to notify you of products and offers that may be of interest to you from time to time, and if you would like to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Supplier at the address, fax number or email address shown below.

8 Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.